You are welcome to visit our showroom in Bebek, İstanbul, by appointment. Please call +90 (545) 869 62 22 to arrange a visit.
Where can I find my tracking number?
Your tracking number is generated once your order has been dispatched. Please contact us at hello@jaagravii.com and we will be happy to share it with you.
What is your return and exchange policy?
Please contact us by email or WhatsApp within 24–48 hours of receiving your order to request a return or exchange. The item must remain in its original, unaltered packaging.
Return and exchange shipping costs are the responsibility of the customer. Once your request has been received, the item must be sent back to us within 14 business days. Refunds are processed within 15 business days of the item reaching us.
For international orders, please note that returned items may be subject to customs procedures in Türkiye. Any customs duties, taxes or handling fees arising from the return are the responsibility of the customer, and we are unable to process a refund until the item has cleared customs and reached us. We therefore recommend contacting us before returning an international order so that we can advise on the best way to proceed.
Can I cancel my order?
To cancel an order, please email hello@jaagravii.com with your order number and cancellation request. Once an order has been marked as dispatched, it can no longer be cancelled. In that case, a return or exchange may be arranged instead.
Do you offer gift wrapping?
Yes. After placing your order, please email hello@jaagravii.com with your order number and any message you would like included. We will be glad to arrange it for you.
My item broke during use — what can I do?
Please contact us at hello@jaagravii.com with photographs of the item and our craftsmen will assess the damage.
Please note that repair services are carried out at our atelier in İstanbul. For international orders, the item must be shipped to and from Türkiye at the customer's expense, and returned items may be subject to customs procedures, duties and handling fees in Türkiye. For this reason, repairs on international orders are generally not practical, and we recommend contacting us first so that we can advise on the best course of action.
For damage resulting from use, a repair fee may apply depending on the extent of the work required.
Can my Jaagravii pieces be serviced?
Yes. We offer cleaning, polishing and restoration for all Jaagravii pieces at our atelier in İstanbul. Please contact us at hello@jaagravii.com with photographs and our craftsmen will advise on what can be done. A service fee may apply depending on the work required, and in some cases a piece may be replaced rather than repaired.
For international orders, the item must be shipped to and from Türkiye at the customer's expense and may be subject to customs procedures, duties and handling fees. We recommend contacting us first so that we can advise on the best course of action.
Do you offer discounts?
Discounts are available only during our seasonal sale periods
Do you offer custom pieces?
We can personalise selected pieces from our collection — including changes to stone colour or metal, or adding a name or date. Please contact us at hello@jaagravii.com to discuss what you have in mind. We will confirm whether the piece can be adapted and share a quote; once approved, production takes approximately 10 days.
Please note that personalized pieces are made to order and cannot be returned or exchanged.
How can I reach you?
You can call us on +90 (545) 869 62 22 or email hello@jaagravii.com. Our working hours are Monday to Friday, 10:00–18:00 (GMT+3).
